Thursday, September 19th, 2013 - The Coffee Club Newcastle

Shane Lewis, franchisee trading as The Coffee Club with three stores in New South Wales' Hunter region, wanted more up-to-date information on his cost of employment (COE) instead of waiting for the wages bill to come in on Sunday night.

The recent introduction of Roster with ROSS™ rostering software across his three stores has given Shane the information he needs to make staff allocation decisions based on actual information which is updated automatically each day.

ROSS integrates with The Coffee Club®’s point of sale (POS) system, Micros®, and displays sales information against the cost of wages on the roster.

“Previously I didn’t always have the time to work out our numbers each day. Even though I thought our cost of employment (COE) was working out ok I was always a little concerned  until Sunday night when we ran payroll to confirm our labour cost percentage for the week matched up with what we hoped it would when we first produced the weekly roster.”

"Now I’m able to fine-tune my roster as I progress through the week because I have the information I need automatically calculated for me and accessible from any computer with an internet connection."

Shane attributes his success to a high focus on wage costs, combined with all other costs and balanced with a ‘stellar customer service’ mindset.

The Coffee Club is Australia’s largest home-grown café group with over 300 stores across Australia, New Zealand, Thailand, New Caledonia and China, serving more than 40 million cups of coffee every year and employing more than 6,000 staff.

Contact Profile

The Coffee Club Newcastle


The Coffee Club is Australia’s largest home-grown café group with over 300 stores across Australia, New Zealand, Thailand, New Caledonia and China, serving more than 40 million cups of coffee every year and employing more than 6,000 staff.
Shane Lewis
P: 0435760088
W: wherewillimeetyou.com

ZUUSWorkforce Inc


ZUUS Workforce is schedules, time & attendance and advanced labor reporting in the cloud. Established and growth businesses alike can leverage ZUUS Workforce. Improve transparency of labor cost data across the organization. End inefficient data entry and speed up workforce management processes. Integrate major point of sale, business intelligence and HR systems. Integration means no more redundant, double-entry data.

ZUUS reduces labor cost percentage by 3-5% and reduces payroll admin by more than 85%.


Rachael Skinner, CEO
P: +1 702 494 8731
M: +61 404 299 166
W: www.zuusworkforce.com

Keywords

roster software, The Coffee Club, franchise, labour cost, wages,

Categories

Newsrooms

Sharing

More Formats