SAN JOSE, CA--(Marketwired) - Cisco (NASDAQ: CSCO) - A new generation is entering the management ranks of companies worldwide, and like previous generations, they will bring with them their own preferred ways of communicating and collaborating. A global study announced today by Cisco revealed that the majority of these next-generation young executives intend to depend heavily upon business-class video to connect with their teams, colleagues, suppliers, customers and prospects, as well as to help their businesses deliver new products and services.
The 2013 Cisco Global Young Executives' Video Attitudes Survey gives insight into what management-track leaders aged 34 and under think about business-class video, which delivers high-quality, reliable, and secure lifelike video to users. Cisco commissioned Redshift Research to conduct the survey of more than 1,300 global respondents; top findings include:
Three out of five young executives say they will rely more heavily on business-class video during the next five to ten years.
87% believe video has a significant and positive impact on an organization, citing benefits ranging from enhancing the experience of telecommuters to saving money on travel costs and even attracting top talent.
94% of those organizations with less than 400 employees value video as a way to break down language barriers in the increasingly global marketplace.
87% say they would choose to work for a video-enabled organization over a company that has not invested in business-class video communications, because the video-enabled organization "cares about using technology to fuel business growth."
The study's findings fall into three main categories that are top-of-mind for future leaders: video's impact on their career, its impact on the broader organization and future business needs.
1. Career Impact
Findings show that young executives anticipate that video will dramatically impact the way they communicate.
While three out of five (61%) of the young executives said they will rely more heavily on business-class video in the next 5-10 years, those who aspire to manage the largest teams intend to rely upon video even more; 70% of those who aspire to managing teams with 51 or more members said they will rely more heavily on video as their careers progress.
As video is clearly on the rise amongst young executives, what do they perceive as the medium's main benefits both today and tomorrow?
Today: The top three benefits young executives stated they derive from video are:
* ability to read visual cues
* "be there" without travelling
* share content in real-time
Tomorrow: They anticipate video technology innovations will allow them to both customize and enhance the experience -- both things one cannot readily do when face to face.
* 54% indicated interest in customizing the experience (e.g., ability to quickly edit and/or cut a video recording from a meeting and share it via Social Media tools; understand the dynamics of a business video meeting-in-progress when I join late, by allowing me to privately watch/listen/scan content from earlier in the meeting)
* 21% indicated they are keenly interested in features that will take the conversation to the next level -- such as real-time language translations (i.e. closed captioning for telepresence) and pop-up bubbles that would provide background information on participants from sources like LinkedIn and Salesforce.com
2. Organizational Impact
87 % of respondents believe video has a significant positive impact on an organization, and they indicated the top three organizational benefits are:
travel cost savings
improving the telecommuting experience
Additional key organizational benefits include:
Attracting talent. Nearly nine out of 10 (87%) stated a company's video investment would sway their decision-making process when considering otherwise equal job offers. Respondents said that an enterprise-wide commitment to video technology would "make me feel like the company cares about using technology to fuel business growth."
Focus on the smaller organization. Three out of five young executives at businesses of 400 people or fewer said they are experiencing increased communications challenges due to language differences as business becomes increasingly global.
Reduce language barriers. Of those who reported feeling challenged due to language differences, 94% said video can help overcome language barriers.
* The top three ways these young executives believe video will assist the smaller organizations with language challenges are:
giving both parties a better feel for how the conversation is going.
enabling participants to visually pick up on when others do not understand a concept.
building good will across cultures.
3. Future Needs
As video technology continues to advance, young executive's future needs are anticipated to evolve as well. Key factors expected to impact the use of video by respondents and organizations include:
Simplicity and Pervasiveness. Survey data shows that if video was as simple to use and as pervasive as other common communications tools (e.g. desk/mobile phone, instant message (IM), email), the majority of young executives would utilize video quite often: 84 % said they'd turn to video for at least one out of every four interactions when they are not physically in the same location as the person or persons with whom they are collaborating.
Moreover, 53% indicated they are would-be "power users" who would turn to video for 50-100% of their non face-to-face interactions.
Quality Counts. The study showed that as the importance of a business conversation increases, young executives' tolerance for low-quality (such as Internet-based) video decreases. In fact, for critical communications, most respondents say they simply would forgo the use of video if the quality was not sufficient. Here are the percentages of next-generation leaders who indicated "low quality video would be acceptable" for these meeting types:
* Internal meetings - 25%
* Ad hoc / when travelling - 22%
* Suppliers - 17%
* Customers/prospects - 12%
* Critical communications (such as board and CEO discussions) - 10%
Why Camera Shy? Survey respondents were also asked in which situations they are most uncomfortable sharing their video. Top five responses globally were:
* Messy office
* Personal appearance concerns
* Want to multi-task
* Must eat
* Generally not comfortable on video
Rowan Trollope, SVP/GM, Collaboration Technology Group, Cisco
"Today's leaders are often tech enthusiasts. Tomorrow's leaders are increasingly tech dependent and video is no exception to the rule. The next generation of leaders is realizing that using video makes them more productive, helps companies reduce costs and even plays a role in attracting the best talent available. They understand why video can be better than being there."
The 2013 Cisco Global Young Executives' Video Attitudes Survey, which included participation from more than 1,300 young executives globally, was commissioned to better understand the attitudes young management-track professionals have about the business-class uses for video both now and in the future.
The survey was commissioned by Cisco and distributed by RedShift Research with the goal of helping business leaders and organizations better understand the promise and challenges related to video in the enterprise.
The countries that participated in the survey were: Denmark, Finland, France, Germany, Norway, Spain, Sweden, the United Kingdom and the United States.
Learn more about Cisco Video Collaboration
Read the blog about this survey and view key findings in SlideShare
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