Will Showcase Tracer and Talkument Voice Recording, Compliance and Quality Monitoring Applications to Avaya Users and Partners
TEMPE, AZ -- (Marketwired) -- May 29, 2013 -- OAISYS®, a leading provider of business call recording and contact center management solutions, today announced it will be exhibiting its Talkument® and Tracer call recording solutions at the International Avaya Users Group (IAUG) CONVERGE2013 and Partner Community Council (PCC) Americas annual conferences. The co-located events are being held June 3-7, 2013, in Orlando, Fla.
With 5,000 members, IAUG is one of the world's largest international organizations for communications technology professionals. As the forum for the global Avaya customer community, IAUG provides a voice and resource for Avaya customers worldwide.
The PCC Americas is a not-for-profit organization made up of over 150 Avaya business partners and distributors from North, Central and South America. With over 1,000 members, the organization is dedicated to improving overall products and services for the Avaya end user community.
"The OAISYS portfolio of voice compliance and quality monitoring applications provide an ideal solution fit for Avaya SMB and midmarket customers," said OAISYS president Brian Spencer. "OAISYS is an Avaya DevConnect Technology Partner, so Avaya customers and partners can enjoy the confidence of knowing that OAISYS solutions are Avaya compliance-tested and certified. Together with the Avaya business telephone systems, the OAISYS call recording solutions deliver the perfect balance of functionality, reliability and affordability."
OAISYS Talkument and Tracer call recording solutions help businesses document and manage phone-based interactions for compliance and quality assurance purposes. The integration of the OAISYS Talkument and Tracer applications with Avaya unified communications solutions provides SMB and midmarket customers with sophisticated, simple-to-use and affordable voice compliance and quality monitoring feature functionality. OAISYS solutions have been compliance-tested by Avaya for compatibility with Avaya IP Office 8.1 and Avaya Aura® Communication Manager 6.2.
OAISYS is a Technology Partner in the Avaya DevConnect program -- an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company's investment in its network.
OAISYS® is a leading developer of call recording and contact center management solutions for a wide range of organizations, from small- to medium-sized businesses to multi-site large enterprises. OAISYS voice compliance and quality monitoring applications help businesses mitigate risk and enhance customer service by digitally capturing phone-based interactions for simple retrieval, playback and management. OAISYS is headquartered in Tempe, Ariz. OAISYS Limited is located in Cambridge, England. For more information please visit www.oaisys.com.