Mike Foster, Chief Executive Officer, Fujitsu Australia and New Zealand said: “Our strategy was to invest early in cloud and data centre infrastructure and this commitment has paid off. Over the last 12 months we have signed a significant number of Enterprise deals, growing our top and bottom line for the third year running and outperforming the market.
“We attribute our success to our ability to migrate customers’ environments into our mature cloud platform, the flexibility in our offerings and our ability to retain data onshore if required.
“Fujitsu remains focussed on further growth with continued investment in cloud, end-user computing and mobility both at the application and infrastructure level,” Foster said.
Early investments in cloud and data centre pay off
New cloud customers including Asciano, CBA, Freehills, Grocon, Perpetual and WA Health have all contributed to the milestone first petabyte of data now committed to customers in the Fujitsu cloud.
From the launch of its cloud services in 2010, Fujitsu Australia and New Zealand has to date completed a total data centre infrastructure spend of approximately $170 million, $60 million of which was spent in 2012 on the Noble Park facility in Victoria.
Mike Foster said: “We are in a great position in the local cloud marketplace with our dark-fibre-linked cloud data centres across the East and West coasts of Australia. This allows us to continue to ensure that our customers’ data resides on-shore – addressing the needs of many customers who have highlighted this requirement for privacy, compliance or regulatory reasons.”
Fujitsu is also able to leverage its Japanese parent’s global delivery capability to meet local customer needs. Australia’s local data centre footprint is linked to Fujitsu’s global network of more than 100 facilities around the world. Fujitsu has also made significant investments in its Global WAN, enabling greater leverage of its global data centre footprint.
Further investments in application development and managed services businesses broaden Fujitsu’s ongoing strength and commercial capabilities.
• New multi-year managed services contracts - A number of significant multi-year deals in government, transport and financial services verticals, including contracts with Perpetual, the NZ Ministry for Primary Industries (MPI), and the PeopleSoft CRM support contract with the WA Department of Child Protection.
• Fujitsu’s Managed Services business won the ITSMF Service Desk Project of the Year, ISG Paragon Award for Service Provider Innovation Excellence, as well as other highly respected awards. These awards were largely attributed to the success of its unique ROC service delivery framework for service excellence.
• Strong growth and innovation in revitalised Applications business - Fujitsu’s Applications business stand-out winning bid for one of the largest Microsoft CRM implementations for Federal Government, the Department of Foreign Affairs and Trade’s comprehensive system for issuing Australian passports.
• A major contract with Melbourne Water for a Maximo Applications implementation cemented Fujitsu's footprint in the utilities sector leveraging from similar experience with Maximo projects at Sydney Water.
• Fujitsu also launched its SAP Mobility solutions enabled in the Fujitsu Cloud, and further industrialised its Applications Management Services (AMS) solutions providing a more competitive, differentiated position in the market.
• The company also continued to enhance its Digital Media Solutions business with new interactive user experience offerings through Near Field Communications and Facial Recognition technology. In 2012 Fujitsu boosted its already impressive portfolio in this area with new customers in Retail and Financial Services sectors.
• Supercomputing Supremacy - Fujitsu was named as the successful bidder to design, build and support the fastest High Performance Supercomputer configuration in the southern hemisphere for the Australian National University. Worth $26 million over four years to Fujitsu, the supercomputer will take Australian research capacity to new levels in areas such as Climate and Weather, Physics, Astronomy, Geosciences, Chemistry and Advanced Materials.
Investment in customer satisfaction
To reinforce its commitment to customer satisfaction, Fujitsu Australia and New Zealand is measuring its success with a company-wide customer satisfaction program focussing on the Net Promoter Score. This program relies on independent “Voice of the Customer” research and will look to drive high performance at the enterprise and account level; direct investment to address any customer concerns; and implement continuous improvement with benchmarked performance.
In addition, the company has expanded its team by over 800 new team members in Australia and NZ over the last two years and is driving significant growth in Fujitsu’s global delivery model.
Mike Foster said: “Our strategy is to be the clear market leader across cloud, end user computing and mobility solutions at the application, integration and infrastructure levels. It is our proven strength across these enterprise grade offerings, underpinned by bold investments in cloud and datacentres that is seeing Fujitsu win extensive new business. By our constant innovation and commitment to driving customer satisfaction, we are able to cater to the evolving needs of our public and private sector customers and generate further growth.”