Latest Features to Enhance Automation Capabilities for Ticketing and Inventory, Enable IT Professionals to Integrate With SolarWinds' Network and Systems Management Products to Automatically Create Help Desk Tickets From Monitoring Alerts
AUSTIN, TX--(Marketwired) - SolarWinds (NYSE: SWI), a leading provider of powerful and affordable IT management software, today announced new improvements to its web-based IT help desk and asset management solution, SolarWinds Web Help Desk.
SolarWinds Web Help Desk streamlines dynamic help desk ticketing through each request's life cycle, helping to simplify and automate complex help desk environments.
Now with automatic asset discovery, IT pros can keep IT inventory current by scheduling automated discovery of all hardware and software assets and information including hostname, model, serial number, logged-in user, operating system, hard drive, memory, and installed software.
In addition, SolarWinds Web Help Desk now supports integration with SolarWinds network and systems management software including SolarWinds Network Performance Monitor, SolarWinds Server & Application Monitor and SolarWinds Network Configuration Manager.
This new SolarWinds integration feature allows IT pros to import asset information populated by SolarWinds' software into SolarWinds Web Help Desk, and convert and configure network device, server and critical application performance alerts directly into trouble tickets in SolarWinds Web Help Desk.
SolarWinds Web Help Desk Highlights:
Automatically converts service request emails into trouble tickets
Leverages help desk integration with SolarWinds systems and network monitoring tools to convert alerts directly to service tickets
Leverages flexible and dynamic business rules to allow unlimited routing and ticket update automation
Saves time by automating ticket creation for common and repetitive service requests
Simplifies ticket management with graphical and intuitive Ticketing Dashboard
Leverages the advantage of Dynamic Ticket Forms for clients to create IT tickets
Imports service tickets from old, legacy systems
Includes knowledge base management for end user self-service issue resolution
Manages hardware and software assets with a built-in asset discovery engine
Builds parent-child relationships between assets to simplify incident and problem management
Links service tickets to asset details for effective ticketing and asset management
SolarWinds (NYSE: SWI) provides powerful and affordable IT management software to customers worldwide from Fortune 500 enterprises to small businesses. In all of our market areas, our approach is consistent. We focus exclusively on IT Pros and strive to eliminate the complexity that they have been forced to accept from traditional enterprise software vendors. SolarWinds delivers on this commitment with unexpected simplicity through products that are easy to find, buy, use, and maintain while providing the power to address any IT management problem on any scale. Our solutions are rooted in our deep connection to our user base, which interacts in our online community, thwack, to solve problems, share technology and best practices, and directly participate in our product development process. Learn more today at http://www.solarwinds.com/.
SolarWinds, SolarWinds.com, and thwack are registered trademarks of SolarWinds. All other company and product names mentioned are used only for identification purposes and may be trademarks or registered trademarks of their respective companies.
Grace Pai-LeonardP: 212.871.5194