Staff Is at the Heart of Residence Inn Baltimore Hunt Valley's Success & Customer Satisfaction
FALLS CHURCH, VA -- (Marketwired) -- It's one thing to stay at a hotel for a few nights, but when a hotel becomes a home for months, it's important that everything is right. The Residence Inn Baltimore Hunt Valley has worked hard to create a home-away-from-home for its guests since it opened in late 2009, and today it's proud to be in the running for Residence Inn 2012 Hotel of the Year.
The nomination, based on guest satisfaction, quality assurance and market share, recognizes the excellent work of this Hunt Valley hotel's team, from its general manager to its front-desk associates. Upon first impression, guests notice the beautiful gatehouse lobby, spacious suites, white-glove cleanliness, inviting complimentary breakfast and cheerful staff, but it's what happens behind the scenes that creates the stay guests really remember.
The staff of this hotel near Towson University "strives to create memorable moments for every guest," Eli Adams, general manager, says. From fresh flowers to a 12-pack of Pepsi, the staff notices details and anticipates guests' need to "facilitate these emotional connections with our travelers."
Since its pre-opening, these long-term suites outside Baltimore have retained 50% of the staff, which is no coincidence. "Making work fun and emphasizing the power of teamwork is an important part of the culture that we have created at our property," Adams says. The strong bond between associates helped the hotel achieve a lot, from second place in the brand's 2012 Guest Overall Satisfaction to tug-of-war champions three years in a row at the annual franchise company picnic. "Teamwork is synonymous with our staff," Adams says. "The thing that always amazes and astonishes the management here is that our associates never say no."
That commitment allows staff to work creatively to solve problems, contribute to the morning huddle and put in time outside of work with organizations including Habitat for Humanity, Children's Miracle Network and Susan G. Komen Race for the Cure.
the Residence Inn Baltimore Hunt Valley
There are many reasons for an extended stay, from relocation and long-term projects to temporary housing and vacation; no matter what brings one to the area, the Residence Inn Baltimore Hunt Valley is the perfect place to call home. Only 17 miles north of Baltimore and a block from the Baltimore Light Rail, this business-friendly hotel offers easy access to everything. If sightseeing is on the agenda, visit nearby Oregon Ridge Park, NCR Trail, Hunt Valley Towne Center, Pimlico Race Track (home of the Preakness), Timonium Fairgrounds, Hayfields Country Club and Hunt Valley Country Club. On the clock? Corporate headquarters for McCormick & Company, PHH, Sinclair Communications, Verizon, Bank of America, Fila, BD Diagnostic Systems, AAI Corporation, Proctor & Gamble, Tesco Technologies, Pall Corporation and Trans Healthcare are all close by. Spacious suites are just like home, featuring separate areas for living, sleeping, working and dining. Focus on work with a large desk, high-speed Internet access and coffeemaker. When it's time to clock out, cook up a healthy meal in the fully equipped kitchen and settle in for a night of TV with the 32-inch flat-screen. Vacationing families will have room for everyone with a pullout sofa and additional vanity/sink area. Mornings start with a complimentary hot breakfast, a workout in the fitness center or a few laps in the indoor pool. In the evening, enjoy complimentary drinks and food, plus an opportunity to meet other guests. A Hunt Valley meeting space with room for up to 30 guests can host small meetings, interviews and more.
Image Available: http://www2.marketwire.com/mw/frame_mw?attachid=2315522