Courtyard Boston Copley Square Staff Go the Extra Mile to Support Guests & Bystanders
BOSTON, MA -- (Marketwired) -- May 06, 2013, everyone's eyes were set on Boston. What is usually a day for celebration and excitement quickly turned to tragedy as two explosions were set off during the Boston Marathon. The Courtyard Boston Copley Square, just 200 yards from the finish line, has been a part of the marathon community since it opened its doors in June 2004, so when it came to stepping in and helping out, the staff at this boutique hotel in Back Bay, Boston did so without hesitation.
The staff at this Boston hotel near the Prudential Center knew something was wrong when streams of people passed by the front doors to escape the chaos. Runners, bystanders and marathon attendees approached the hotel in search of a safe haven. Staff members were quick to jump in, assisting with everything from providing blankets and water to exhausted runners to comforting shocked and distressed bystanders.
The well-trained staff at this Copley Square, Boston hotel made every effort to meet all requests, small or large. A space heater was retrieved for a guest in shock; freshly made turkey sandwiches, water, snacks and energy drinks were distributed; and displaced guests from the neighboring Lenox hotel were accommodated.
Past guests of this hotel by John Hancock Tower contacted the hotel to make sure the staff was safe, and days after the tragedy letters from marathon guests poured in offering words of praise. One marathon runner said her experience was "like meeting up with family." After she and her son were unable to get to their hotel, they were invited by Justin, a manager at the Courtyard Boston Copley Square, to "make [themselves] comfortable in our lobby" and were given everything from coffee to a cellphone charger. Unbeknownst to the manager, the woman is a Marriott Rewards® Gold Elite member, but at that time she was "just another person, a runner in their great city, struggling with the aftermath of an act of terrorism."
Another runner said, "The lobby was our home away from home... Your manager was totally in charge and so helpful the whole weekend... The turkey sandwiches and beer were a post-race meal we will never forget."
In addition to offering a safe space during the marathon, the Courtyard Boston Copley Square made a significant donation to The One Fund to benefit those impacted directly by the tragedy.
the Courtyard Boston Copley Square
The Courtyard Boston Copley Square offers a central location in the heart of the city, just minutes from Newbury Street shopping and baseball at Fenway Park. While its setting in a beautifully refurbished apartment building from the 1800s lends itself to historic charm, the amenities here are everything that today's modern traveler could want. With design touches from the past, including ornate windows and window benches, this Boston boutique hotel is as chic as it is comfortable. Each of its guest rooms features plush bedding, complimentary high-speed Internet access, a marble bathroom, coffeemaker and desk. There's no need to sacrifice when on the road when staying here; stay on top of health goals at the fitness center, or pick up something to eat or drink any time of day or night at the 24-hour market. A bountiful breakfast buffet is available each morning at Courtyard Cafe. Visit nearby attractions including the Museum of Fine Arts, Copley Place Mall, Prudential Building, Boston Duck Tours and Hynes Convention Center, or take a campus tour of educational institutions including Northeastern University, Wentworth Institute of Technology and Suffolk Law School.
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Courtyard Boston Copley Square