Saturday, March 9th, 2013 - -

11 March 2013, 11:30 AM - 12:30 PM


The Conference Board: Customer Experience Leadership Conference, 21-22 March 2013

Root, the strategy execution consulting company

Gary Magenta, senior vice president at Root, will conduct an interactive best practices session titled Successfully Connecting Employees to the Customer Experience. Attendees will walk away with meaningful best practices for successfully enabling employees across all functions and levels of the business that impact the customer experience to deliver higher levels of service and drive customer loyalty. This includes examples of how a client has changed its learning approach to better support the organization's customer service objectives to help its people deliver an unforgettable in-store experience.

The Westin New York at Grand Central
212 East 42nd Street
New York, NY 10017

21 March 2013, 4:30 PM - 5:15 PM


Contact Profile


Root is the strategic execution company that helps organizations engage their people as the catalyst and driver for change. With more than 20 years of insights from partnering with the world's largest businesses, Root uses a proven strategy execution framework that transforms businesses and accelerates results. A privately-owned company, Root is based in Sylvania, Ohio. For more information, visit

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Monica Rohleder
P: 847-606-1973
M: -


The Conference Board's Customer Experience Leadership Conference



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