Saturday, September 14th, 2013 - Roy Morgan Research

Roy Morgan Research last night revealed the winner of its 2nd annual Customer Satisfaction Award for Supermarket of the Year at a gala dinner in Melbourne.

Throughout 2012, Roy Morgan Research surveyed over 50,000 consumers across Australia. Based on their responses, each month we awarded the Quick Service Restaurant with the highest proportion of satisfied customers.

In the food courts and on the high streets of Australia, it seems a new quick service restaurant opens every other day, catering to our diversifying tastebuds.

The restaurants Roy Morgan measures span traditional ‘fast-food’ outlets to the Italian dine-ins and a growing number of specialist pizza stores.

Fasta Pasta wins 2012 Quick Service Restaurant of the Year

Fasta Pasta dominated 2011, with the highest level of satisfaction every month. It was a tougher competition this year, though, with Subway making gains and taking out four monthly victories, and new entrant Pizza Capers rocketing up to take out the December award.

Michele Levine, CEO, Roy Morgan Research, says:

“Now in only its second year, these Awards are already recognised as currency in many industries, being the most accurate and trusted indicators of customer satisfaction in Australia.

“By integrating customer satisfaction measures with our world-leading Consumer Single Source surveys, we offer businesses incomparable research into just how satisfied their customers are and areas where they could improve.

“Roy Morgan Research congratulates not only the winners but all successful businesses, large and small, that consistently aim to satisfy their customers.”

Contact Profile

Roy Morgan Research

Roy Morgan Research is the largest independent Australian research company, with offices in each state of Australia, as well as in New Zealand, the United States and the United Kingdom. A full service research organisation specialising in omnibus and syndicated data, Roy Morgan Research has over 70 years’ experience in collecting objective, independent information on consumers.

In Australia, Roy Morgan Research is considered to be the authoritative source of information on financial behaviour, readership, voting intentions and consumer confidence. Roy Morgan Research is a specialist in recontact customised surveys which provide invaluable and effective qualitative and quantitative information regarding customers and target markets.
Alex Dalidakis
P: +61 3 9224 5209


Customer Satisfaction, Fasta Pasta



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