Saturday, September 14th, 2013 - Roy Morgan Research

Roy Morgan Research last night revealed the winner of its 2nd annual Customer Satisfaction Award for Car Manufacturer of the Year at a gala dinner in Melbourne.

Throughout 2012, Roy Morgan Research surveyed over 50,000 consumers across Australia. Based on their responses, each month we awarded the Car Manufacturer with the highest proportion of satisfied customers.

Mercedes-Benz wins 2012 Car Manufacturer of the Year

In 2012 Australia’s luxury car drivers again showed high satisfaction with their cars – leaders in this category being Mercedes-Benz, Volvo and Audi. But it was not solely the preserve of luxury marques – Honda, Subaru and Suzuki regularly appeared in the top five brands.

Nevertheless, a luxury marque again took home the award this year, with a consistent score of around 95% satisfied customers throughout the year.

Michele Levine, CEO, Roy Morgan Research, says:

“Now in only its second year, these Awards are already recognised as currency in many industries, being the most accurate and trusted indicators of customer satisfaction in Australia.

“By integrating customer satisfaction measures with our world-leading Consumer Single Source surveys, we offer businesses incomparable research into just how satisfied their customers are and areas where they could improve.

“Roy Morgan Research congratulates not only the winners but all successful businesses, large and small, that consistently aim to satisfy their customers.”

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Roy Morgan Research


Roy Morgan Research is Australia’s best known and longest established market research and public opinion survey company. Roy Morgan Single Source is thorough, accurate, and provides comprehensive, directly applicable information about current and future customers. It is unique in that it directs all the questions to each individual from a base survey sample of around 55,000 interviews in Australia and 15,000 interviews in New Zealand annually - the largest Single Source databases in the world. The questions asked relate to lifestyle and attitudes, media consumption habits (including TV, radio, newspapers, magazines, cinema, catalogues, pay TV and the Internet), brand and product usage, purchase intentions, retail visitations, service provider preferences, financial information and recreation and leisure activities. This lead product is supported by a nationally networked, consultancy-orientated market research capability.
Shaun Ellis
P: 03 9224 5332
W: www.roymorgan.com

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Mercedes owners, drivers

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