Saturday, September 14th, 2013 - Roy Morgan Research

For the fifth month running, The Mill Liquorsave has topped the Roy Morgan Customer Satisfaction survey, with early favourite Super Liquor once again nudged into silver.

Scoring yet another customer satisfaction level of 92%, The Mill has again come out on top, beating Super Liquor by a margin of less than 1%.

The Mill started 2012 in the middle of the pack, and steadily moved up the ladder until a gold performance in June – and it hasn’t let the title go since then.

Super Liquor is the only retailer with a top 5 placing every month in 2012, with back-to-back wins in April and May.

New World, Liquorland and Pak’nSave round out the top 5 for the second month in a row; each maintained a commendable satisfaction rating in the mid- to high-80s.

Customer Satisfaction for October 2012 – Top 5 Liquor Retailers

Roy Morgan Single Source (New Zealanders aged 14+), November 2011 - October 2012 (n = 11,695).

Pip Elliott, General Manager, Roy Morgan Research NZ, says:

“Roy Morgan Research conducts New Zealand’s largest continuous nationwide single source survey, involving approximately 12,000 consumer surveys every year with Customer Satisfaction forming an integral part of this research.

“Each month we publish the top five organisations from our Customer Satisfaction monitor for all the 24 industry sub-categories.

“We want to be thorough and fair when monitoring the New Zealand market. We aim to include all organisations within the categories we monitor that will have the likelihood of meeting our minimum sample size criteria from our annual survey of 12,000 consumers.

“The annual Roy Morgan Research Customer Satisfaction Award winners will be announced for each of the 24 sub-categories at a gala evening on February 28, 2013.”

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Roy Morgan Research

Roy Morgan Research is the largest independent Australian research company, with offices in each state of Australia, as well as in New Zealand, the United States and the United Kingdom. A full service research organisation specialising in omnibus and syndicated data, Roy Morgan Research has over 70 years’ experience in collecting objective, independent information on consumers.

In Australia, Roy Morgan Research is considered to be the authoritative source of information on financial behaviour, readership, voting intentions and consumer confidence. Roy Morgan Research is a specialist in recontact customised surveys which provide invaluable and effective qualitative and quantitative information regarding customers and target markets.
Alex Dalidakis
P: +61 3 9224 5209


The Mill Liquorsave tops the Roy Morgan Customer Satisfaction survey



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