Monday, July 30th, 2012 - Roy Morgan Research
The first ever Roy Morgan Business Survey on Fixed Internet Service Provider Satisfaction shows that Internode achieved the highest satisfaction with 87% of its business customers being very or fairly satisfied with their Fixed Internet service.
For the 9 months ending March 2012, Internode (87%), Westnet (86%) and iiNET (82%) were the top three Fixed Internet service providers, followed by TPG (70%), Optus (65%) and Telstra (61%).

Fixed Internet Service Provider Business Satisfaction

Source: Roy Morgan Business Survey (September 2011 - March 2012).Sample: 5,028 Australian businesses with Fixed Internet services. “% Very or Fairly Satisfied” is the proportion of all business customers who are “Very” or “Fairly” satisfied with their overall service with that Fixed Internet service provider (on a five point scale).

Andrew Braun, Director Mobile, Internet and Technology, Roy Morgan Research, says:
“It’s interesting that the top 3 Fixed Internet Service Providers – Internode, Westnet and iiNET – collectively operate under the same group, iiNET.

“The iiNET group services just over 250,000 Australian businesses and with such a strong result in satisfaction it will be interesting to monitor their penetration over time.”


For more information on Australian Businesses, our latest detailed Roy Morgan Business Reports include profiles of businesses by industry, size, years in operation, telecommunications consumption, the media habits of business decision makers and more.

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Roy Morgan Research

Roy Morgan Research is the largest independent Australian research company, with offices in each state of Australia, as well as in New Zealand, the United States and the United Kingdom. A full service research organisation specialising in omnibus and syndicated data, Roy Morgan Research has over 70 years’ experience in collecting objective, independent information on consumers.

In Australia, Roy Morgan Research is considered to be the authoritative source of information on financial behaviour, readership, voting intentions and consumer confidence. Roy Morgan Research is a specialist in recontact customised surveys which provide invaluable and effective qualitative and quantitative information regarding customers and target markets.
Alex Dalidakis
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telco, telecommunications, internet, business, enterprise



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