Monday, May 28th, 2012 - Roy Morgan Research
Roy Morgan Research has released the latest winners of its monthly Customer Satisfaction Award. The results for March show changes to the travel & tourism, retail, and telecommunication categories.
Winners of each category are listed below. Full details of all winners and runners up, including those of previous months, are available at

March 2012 Award Winners:
Major Bank of the Month Kiwibank
Financial Institution of the Month SBS Bank
Travel & Tourism  
Domestic Airilne of the Month Air New Zealand Link
International Airline of the Month Emirates
Hotel & Resort of the Month Hilton & Novotel
Coffee Shop of the Month Starbucks Coffee
Clothing Store of the Month Jeans West
Department Store of the Month Ballantynes
Furniture/ Electrical Store of the Month Dick Smith
Hardware Store of the Month Bunnings
Music/ Book Store of the Month Take Note
Chemist/ Pharmacy of the Month Amcal
Quick Service Restaurant of the Month Burger Fuel
Shoe Store of the Month Hannahs
Sports Store of the Month Hunting & Fishing
Supermarket of the Month Countdown
Liquor Store of the Month Local Liquor
Car Manufacturer of the Month Suzuki
Home Phone Provider of the Month TelstraClear
Internet Service Provider of the Month Paradise
Mobile Handset Provider of the Month Apple iPhone
Mobile Service Provider of the Month 2degrees
Electricity Provider of the Month Energy Online
Gas Provider of the Month Contact Energy

The Customer Satisfaction Awards are based on data from Roy Morgan’s Consumer Single Source survey (over 12,000 consumers annually). This large nationwide study provides a thorough and accurate way to identify and recognise New Zealand’s top businesses in Customer Satisfaction.

To visit the Roy Morgan Customer Satisfaction Awards website, click here. The website monitors the ongoing movements in Customer Satisfaction for many businesses across different industries.

Roy Morgan New Zealand Customer Satisfaction Award Winners - February 2012

Contact Profile

Roy Morgan Research

Roy Morgan Research is the largest independent Australian research company, with offices in each state of Australia, as well as in New Zealand, the United States and the United Kingdom. A full service research organisation specialising in omnibus and syndicated data, Roy Morgan Research has over 70 years’ experience in collecting objective, independent information on consumers.

In Australia, Roy Morgan Research is considered to be the authoritative source of information on financial behaviour, readership, voting intentions and consumer confidence. Roy Morgan Research is a specialist in recontact customised surveys which provide invaluable and effective qualitative and quantitative information regarding customers and target markets.
Alex Dalidakis
P: +61 3 9224 5209


NZ customer satisfaction awards



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