Thursday, May 17th, 2012 - Roy Morgan Research
Roy Morgan Research has announced the best New Zealand businesses in terms of Customer Satisfaction for February. The Award winners are part of its ongoing tracking of New Zealand customer satisfaction. February’s results show changes in finance, travel & tourism and retail categories.
Winners of each category are listed below. Full details of all winners and runners up, including those of previous months, are available at

February 2012 Award Winners:

Major Bank of the Month Kiwibank
Financial Institution of the Month SBS Bank
Travel & Tourism  
Domestic Airilne of the Month Air New Zealand Link
International Airline of the Month Emirates
Hotel & Resort of the Month Novotel
Coffee Shop of the Month Muffin Break
Clothing Store of the Month Jeans West
Department Store of the Month Ballantynes
Furniture/ Electrical Store of the Month Dick Smith
Hardware Store of the Month Bunnings
Music/ Book Store of the Month Take Note
Chemist/ Pharmacy of the Month Radius Pharmacy
Quick Service Restaurant of the Month Subway
Shoe Store of the Month Hannahs
Sports Store of the Month Hunting & Fishing
Supermarket of the Month Countdown
Liquor Store of the Month Local Liquor
Car Manufacturer of the Month Suzuki
Home Phone Provider of the Month Slingshot
Internet Service Provider of the Month Paradise
Mobile Handset Provider of the Month Apple iPhone
Mobile Service Provider of the Month 2degrees
Electricity Provider of the Month Energy Online
Gas Provider of the Month Contact Energy

The Customer Satisfaction Awards are based on data from Roy Morgan’s Consumer Single Source survey (over 12,000 consumers annually). This large nationwide study provides a thorough and accurate way to identify and recognise New Zealand’s top businesses in Customer Satisfaction.

To visit the Roy Morgan Customer Satisfaction Awards website, click here. The website monitors the ongoing movements in Customer Satisfaction for many businesses across different industries.

Roy Morgan New Zealand Customer Satisfaction Award Winners - February 2012

Contact Profile

Roy Morgan Research

Roy Morgan Research is Australia’s best known and longest established market research and public opinion survey company.

Roy Morgan Single Source is thorough, accurate, and provides comprehensive, directly applicable information about current and future customers. It is unique in that it directs all the questions to each individual from a base survey sample of around 55,000 interviews in Australia and 15,000 interviews in New Zealand annually - the largest Single Source databases in the world. The questions asked relate to lifestyle and attitudes, media consumption habits (including TV, radio, newspapers, magazines, cinema, catalogues, pay TV and the Internet), brand and product usage, purchase intentions, retail visitations, service provider preferences, financial information and recreation and leisure activities. This lead product is supported by a nationally networked, consultancy-orientated market research capability.

Vaishali Nagaratnam
P: 0392245309


Customer Satisfaction Awards



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