February 2012 Award Winners:
|Major Bank of the Month||Kiwibank|
|Financial Institution of the Month||SBS Bank|
|Travel & Tourism|
|Domestic Airilne of the Month||Air New Zealand Link|
|International Airline of the Month||Emirates|
|Hotel & Resort of the Month||Novotel|
|Coffee Shop of the Month||Muffin Break|
|Clothing Store of the Month||Jeans West|
|Department Store of the Month||Ballantynes|
|Furniture/ Electrical Store of the Month||Dick Smith|
|Hardware Store of the Month||Bunnings|
|Music/ Book Store of the Month||Take Note|
|Chemist/ Pharmacy of the Month||Radius Pharmacy|
|Quick Service Restaurant of the Month||Subway|
|Shoe Store of the Month||Hannahs|
|Sports Store of the Month||Hunting & Fishing|
|Supermarket of the Month||Countdown|
|Liquor Store of the Month||Local Liquor|
|Car Manufacturer of the Month||Suzuki|
|Home Phone Provider of the Month||Slingshot|
|Internet Service Provider of the Month||Paradise|
|Mobile Handset Provider of the Month||Apple iPhone|
|Mobile Service Provider of the Month||2degrees|
|Electricity Provider of the Month||Energy Online|
|Gas Provider of the Month||Contact Energy|
The Customer Satisfaction Awards are based on data from Roy Morgan’s Consumer Single Source survey (over 12,000 consumers annually). This large nationwide study provides a thorough and accurate way to identify and recognise New Zealand’s top businesses in Customer Satisfaction.
To visit the Roy Morgan Customer Satisfaction Awards website, click here. The website monitors the ongoing movements in Customer Satisfaction for many businesses across different industries.
Roy Morgan Research
Roy Morgan Research is Australia’s best known and longest established market research and public opinion survey company.
Roy Morgan Single Source is thorough, accurate, and provides comprehensive, directly applicable information about current and future customers. It is unique in that it directs all the questions to each individual from a base survey sample of around 55,000 interviews in Australia and 15,000 interviews in New Zealand annually - the largest Single Source databases in the world. The questions asked relate to lifestyle and attitudes, media consumption habits (including TV, radio, newspapers, magazines, cinema, catalogues, pay TV and the Internet), brand and product usage, purchase intentions, retail visitations, service provider preferences, financial information and recreation and leisure activities. This lead product is supported by a nationally networked, consultancy-orientated market research capability.