Full details of all winners are available at CustomerSatisfactionAwards.com.
2011 Annual Award Winners:
|Financial Institution of the Year||SBS Bank|
|Major Bank of the Year||Kiwibank|
|Travel & Tourism|
|Domestic Airline of the Year||Air New Zealand|
|International Airline of the Year||Singapore Airlines|
|Hotel of the Year||Novotel|
|Coffee Shop of the Year||Muffin Break|
|Clothing Store of the Year||Postie|
|Department Store of the Year||Kirkcaldie & Stains|
|Furniture/ Electrical Store of the Year||Harvey Norman|
|Hardware Store of the Year||Bunnings|
|Liquor Store of the Year||Liquorland|
|Music/ Book Store of the Year||JB Hi-Fi|
|Pharmacy of the Year||Unichem|
|Quick Service Restaurant of the Year||Subway|
|Shoe Store of the Year||Hannahs|
|Sports Store of the Year||Hunting & Fishing|
|Supermarket of the Year||Pak 'n Save|
|Home Phone Provider of the Year||Vodafone|
|Internet Service Provider of the Year||Paradise|
|Mobile Handset of the Year||Apple iPhone|
|Mobile Service Provider of the Year||2 degrees|
|Electricity Provider of the Year||Energy OnLine|
|Gas Provider of the Year||Genesis Energy|
|Car Manufacturer of the Year||Suzuki|
The Customer Satisfaction Awards are based on Roy Morgan Single Source which surveys over 12,000 New Zealander’s annually.
Michele Levine, CEO, Roy Morgan Research, says:
“Roy Morgan Research has over 70 years’ experience in collecting objective, independent information on consumers’ beliefs, attitudes & preferences and collecting data on New Zealanders for the last 10 years, including Customer Satisfaction.
“Our clients have recently helped us realise that our Customer Satisfaction data is far more robust and meaningful than most of the Awards that we see constantly promoted in the media. Unlike all the others, ours are the result of a single question – the same question across numerous categories - which asks consumers to rate products and services they have used on a five-point scale.
“This will obviously produce different results to the considered opinions of a few people in a product testing laboratory or the readers of a particular magazine or the opinions of users who are asked to rate products in just one isolated category.
“The Roy Morgan Customer Satisfaction Awards are presented to those businesses in New Zealand who are leading their category in Customer Satisfaction and have earned formal recognition of their achievement.”
To visit the Roy Morgan Customer Satisfaction Awards website, click here. The website monitors the ongoing movements in Customer Satisfaction for many businesses across different industries.
Roy Morgan Research
Roy Morgan Research is Australia’s best known and longest established market research and public opinion survey company.
Roy Morgan Single Source is thorough, accurate, and provides comprehensive, directly applicable information about current and future customers. It is unique in that it directs all the questions to each individual from a base survey sample of around 55,000 interviews in Australia and 15,000 interviews in New Zealand annually - the largest Single Source databases in the world. The questions asked relate to lifestyle and attitudes, media consumption habits (including TV, radio, newspapers, magazines, cinema, catalogues, pay TV and the Internet), brand and product usage, purchase intentions, retail visitations, service provider preferences, financial information and recreation and leisure activities. This lead product is supported by a nationally networked, consultancy-orientated market research capability.