Friday, April 13th, 2012 - Mckenzie Aged Care Group
The ABS 2009 study into an ageing population states that the average lifespan is 94 years for men and 96 years for women. The number of people aged 85 years and over is also projected to increase rapidly, going from 344,000 in 2007 to 1.7 million in 2056. The aged care industry is now looking for ways to manage the many services it has to provide residents.

The industry has moved forward in leaps and bounds over the past few years. Lots of organisations are looking to adopt electronic medication management, incident and quality reporting systems designed to cut paperwork and free up staff to focus on caring for the residents

This year it is the 5th Annual Information Technology in Aged Care Conference. The event will be held on the 19th and 20th of April 2012, at the Melbourne Park Function Centre. Smart Technology for Modern Aged Care is the theme.

McKenzie Aged Care in partnership with ThoughtWare for its i.onmy care solution has been named a finalist in the top award – major project implementation for over 650 beds, making its mark in the Aged Care Industry.

McKenzie Aged Care a leader in their field engaged ThoughtWare to roll out the risk governance, Quality Improvement & education training solution for a community of 50 users with different levels of access, across 7 facilities

Australian and family-owned, McKenzie Aged Care Group is dedicated to providing quality service and personalised care. The organisation cares for 740 residents & employs in excess of 800 staff located in Queensland, New South Wales & Victoria.

"Maintaining a quality program across 7, state of the art facilities is complex. There are many risks to navigate. McKenzie Aged Care identified that the path to continuous ongoing improvement relied on efficient use of technology and systems to allow fast, accurate decisions to be made in the daily operations of care. 1500 people requiring a complex web of data stored and shared," said Amanda Seymour McKenzie’s Group Quality Manager.

"The i.onmy care software has eliminated the need for over twenty separate paper based or excel spreadsheet systems throughout the business units, and centralized all these functions in one software package. The information is instantly accessible to the executive team and has facilitated the simple production of automated reports, incident alerts and reminders to manage the many staff credentials and audits. The simple and easy to use solution has improved the management of data where it matters most- the areas of quality, risk, education and clinical care."

For McKenzie Aged Care Group this transformation and change in our business has been large. We have created an environment that connects all our business units and facilities and all of this would not have been possible without the i.onmy care technology. The implementation was challenging with the complexities of mapping hundreds of fields.

More than 1500 staff and residents benefited in the McKenzie community from the implementation of this system. The remaining facilities in the i.onmy care aged care community have an average total of 150 staff and residents, which means more than 2000 others also benefited from this implementation.

“There was no other provider who was able to offer the specific requirements we needed - connecting numerous databases and exchanging key information. In addition to the specific ability to customise the fields and pages to mimic our manual forms and processes allowed us to migrate our staff from manual paper based systems to i.onmy care with minimal disruption to our operations.” said Ms Seymour.

McKenzie Management were able to quickly quantify the benefits received, and whilst they are still being measured, the following were evident;

  • Time saving on incident data entry. 300 incidents across 7 facilities taking 3 minutes each to enter, delivering a time saving of 100 plus hours per month, a measurable, immediate saving.
  • 4 hours per month, per facility in the administration time running reports for managers on staff expired credentials, police checks etc.
  • Replacing over 20 manual paper or access data base/excel spreadsheet systems into one centralized function in i.on my care.

CEO and Founder of ThoughtWare is Sonja Bernhardt. We are very excited about making the final 3 and hope to win and take out the top prize said Ms Bernhardt.

Sonja is the first and currently only Australian inducted into the Women in Technology International Hall of Fame (Silicon Valley 2005). Founder of many women’s IT organizations, Sonja was recently awarded an Order of Australia, an order of chivalry, a recognition for achievement and service.

Contact Profile

Mckenzie Aged Care Group

McKenzie Aged Care Group Pty Ltd is a privately owned company established in 1981. As it has grown the company remain family owned and has established a reputation as leaders in their field in quality aged care.

As a family run business they are committed to providing a great place to work. The staff are the backbone and the success of our business. Their focus is to develop our staff and promote from within the company, however our growth also necessitates strong and continuing recruitment programs. Their motto is Our Family caring for your Family
Amanda Seymour
P: 0419 222 023

ITAC 2012

The National Aged Care in Information Technology (ITAC 2012) Conference is an initiative of the National Aged Care Industry Alliance, incorporating Aged Care Association Australia (ACAA) and Aged & Community Services Australia (ACSA) and supported by the Aged Care Industry IT Council (ACIITC).
This years theme’s key importance of information technology in establishing a sustainable, quality focused aged care environment. Local and international experts come together across the fields of community care, medication management, assistive technologies and offsite information systems delivery.
Kim Sheree
P: 0404 843 405


aged care, community care, eHealth, ITAC



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