Tuesday, April 3rd, 2012 - Roy Morgan Research
The February Roy Morgan Customer Satisfaction winners for superannuation were Mercer for Retail Superannuation Funds and Catholic Super for Industry Superannuation Funds.
Mercer topped the list of Retail Superannuation Funds with a 49% satisfaction score. Their winning margin in the retail superannuation category was comfortable. Further details.

Top 5 Retail Superannuation Funds

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Despite not increasing their satisfaction score from the previous month, Catholic Super won the Industry Superannuation Fund category for February with 65%. Further details.
Top 4 Industry Superannuation Funds

Purchase the latest detailed Roy Morgan Superannuation Profiles & Reports
The latest detailed Roy Morgan Superannuation Satisfaction Report provides five year trends for overall satisfaction and dissatisfaction with major retail superannuation funds, industry funds, public sector funds and self managed funds. The report also ranks the institutions in terms of their customer satisfaction scores.

The latest detailed Roy Morgan Superannuation Profiles and Reports include satisfaction, wealth management and retirement planning reports, as well as detailed profiles of customers of various superannuation funds.

For the satisfaction scores of various superannuation funds, plus other brands from a range of industries, visit the Roy Morgan Customer Satisfaction Awards website: www.customersatisfactionawards.com.

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Roy Morgan Single Source is thorough, accurate, and provides comprehensive, directly applicable information about current and future customers. It is unique in that it directs all the questions to each individual from a base survey sample of around 55,000 interviews in Australia and 15,000 interviews in New Zealand annually - the largest Single Source databases in the world. The questions asked relate to lifestyle and attitudes, media consumption habits (including TV, radio, newspapers, magazines, cinema, catalogues, pay TV and the Internet), brand and product usage, purchase intentions, retail visitations, service provider preferences, financial information and recreation and leisure activities. This lead product is supported by a nationally networked, consultancy-orientated market research capability.

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