Top 5 Mobile Handsets
Virgin again finished on top of the Mobile Service Provider category for February with a Customer Satisfaction rating of 81%. They were followed by Optus, Telstra, 3 and Vodafone. Further details.
Internode won the competitive Internet Service Provider category with a 93% satisfaction score for February. iiNet came in at second place, WestNet followed in third, OPTUSnet in fourth and iPrimus fifth. Further details.
Primus tops the Home Phone Provider category with 76% Customer Satisfaction. They placed in front of Optus, AAPT and Telstra. AAPT was the only provider whose satisfaction score declined from the previous month. Further details.
Roy Morgan Customer Satisfaction Winners – February 2012
|Mobile Handset||Apple iPhone|
|Mobile Service Provider||Virgin|
|Internet Service Provider||Internode|
|Home Phone Provider||Primus|
The latest detailed Roy Morgan Telecommunication Profiles or Reports cover a range of information relating to internet and mobile service providers, computers, mobile phones, digital and pay TV, game consoles and MP3 players.
For the satisfaction scores of various telecommunications providers, plus other brands from a range of industries, visit the Roy Morgan Customer Satisfaction Awards website: www.customersatisfactionawards.com.
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