Top 5 Banks
No major bank was able to increase their satisfaction score from the previous month. In what is always a hotly contested race, NAB was top placed in the Major Bank category with a score of 79% in consumer banking satisfaction, followed by ANZ, Commonwealth Bank and Westpac. Further details.
Newcastle Permanent Building Society finished with a comfortable lead in the February ratings, placing on top of the Building Societies category with 93%, ahead Greater Building Society and IMB. Further details.
Teacher’s Credit Union was the strongest performing Credit Union for February with a 93% satisfaction rating, ahead of Victoria Teachers (VTU), Credit Union Australia, People’s Choice Credit Union and Community CPS. Further details.
Defence Service Homes Insurance won the General Insurers category for February with a 90% Customer Satisfaction rating. They were followed by WFI, RACT, RAA and Elders. Further details.
CBHS hold the highest Customer Satisfaction score of any Private Health Insurer with an 88% rating for February. They were followed by Health Partners, Teachers Federation Health, Latrobe Health Services and Defence Health. Further details.
Real Insurance won the Risk & Life Insurer category with a 77% Customer Satisfaction rating, ahead of
Roy Morgan Customer Satisfaction Winners – February 2012
|Consumer Bank||Heritage Bank|
|Major Consumer Bank||NAB|
|Building Society||Newcastle Permanent Building Society|
|Credit Union||Teacher’s Credit Union|
|General Insurer||Defence Service Homes Insurance|
|Private Health Insurer||CBHS|
|Risk & Life Insurers||Real Insurance|
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