Tuesday, April 3rd, 2012 - Roy Morgan Research
Garuda Indonesia and Virgin Australia are flying high after winning the Roy Morgan Customer Satisfaction ratings for February. Garuda Indonesia was the top International Airline and Virgin Australia the number one Domestic Airline.
None of the top five international airlines increased their satisfaction score from January, including the International Airline winner, Garuda Indonesia. Further details.

Top 5 International Airlines

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Virgin Australia topped the Domestic Airline category with 85% Customer Satisfaction, comfortably ahead of second placed Qantaslink. Further details.

Top 5 Domestic Airlines

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The latest detailed Roy Morgan Airline Satisfaction Report includes satisfaction ratings for domestic and international airlines, as well as domestic airline satisfaction by business travellers and frequent travellers. A top line look at overall airline satisfaction by age, gender, state, and membership of a frequent flyer program is also offered.

The latest detailed Roy Morgan Airline Profiles or Reports include information on business and leisure travellers, air travel loyalty programs, and both domestic and international airline satisfaction.

For the satisfaction scores of various airlines, plus other brands from a range of industries, visit the Roy Morgan Customer Satisfaction Awards website: www.customersatisfactionawards.com.

Search or browse the thousands of Ready Made Research Reports & Profiles available now for immediate download from the Roy Morgan Online Store.

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Roy Morgan Research

Roy Morgan Research is Australia’s best known and longest established market research and public opinion survey company.

Roy Morgan Single Source is thorough, accurate, and provides comprehensive, directly applicable information about current and future customers. It is unique in that it directs all the questions to each individual from a base survey sample of around 55,000 interviews in Australia and 15,000 interviews in New Zealand annually - the largest Single Source databases in the world. The questions asked relate to lifestyle and attitudes, media consumption habits (including TV, radio, newspapers, magazines, cinema, catalogues, pay TV and the Internet), brand and product usage, purchase intentions, retail visitations, service provider preferences, financial information and recreation and leisure activities. This lead product is supported by a nationally networked, consultancy-orientated market research capability.

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