In addition to the 35 winners of the Annual Award, winners of the new Monthly Award were announced for January 2012. For full details of all the Winners visit CustomerSatisfactionAwards.com.
|Bank of the Year||ME Bank|
|Major Bank of the Year||ANZ|
|Business Bank of the Year||Bendigo Bank|
|Major Business Bank of the Year||Westpac|
|Building Society of the Year||Newcastle Permanent|
|Credit Union of the Year||Victoria Teachers Credit Union|
|Retail Superannuation Fund of the Year||Suncorp Bank|
|Industry Superannuation Fund of the Year||Catholic Super|
|Business Superannuation Manager of the Year||Prime Super|
|Private Health Insurer of the Year||Defence Health|
|Risk & Life Insurer of the Year||AXA|
|General Insurer of the Year||RACV|
|Business Insurer of the Year||WFI (Wesfarmers Insurance)|
|International Airline of the Year||Air New Zealand|
|Domestic Airline of the Year||Qantas|
|Hotel of the Year||Crowne Plaza|
|Auto Store of the Year||Autobarn|
|Coffee Shop of the Year||Michel’s Patisserie|
|Clothing Store of the Year||Katies|
|Department Store of the Year||David Jones|
|Furniture/Electrical Store of the Year||The Good Guys|
|Hardware Store of the Year||Bunnings|
|Music/Book Store of the Year||JB Hi-Fi|
|Pharmacy of the Year||AMCAL|
|Quick Service Restaurant of the Year||Fasta Pasta|
|Shoe Store of the Year||Williams|
|Sports Store of the Year||Sports Power|
|Supermarket of the Year||Aldi|
|Home Phone Provider of the Year||AAPT|
|Internet Service Provider of the Year||Internode|
|Mobile Handset of the Year||Apple|
|Mobile Service Provider of the Year||Virgin Mobile|
|Electricity Provider of the Year||Red Energy|
|Gas Provider of the Year||ActewAGL|
|Car Manufacturer of the Year||Lexus|
Michele Levine, CEO, Roy Morgan Research, says:
“Roy Morgan Research has over 70 years’ experience in collecting objective, independent information on consumers’ shopping habits, preferences and opinions. So these Awards are based on proven, trusted data that is already accepted as the ‘currency’ in many industries. Unlike many awards, the results cannot be influenced by preselection criteria (like the businesses’ willingness to pay an ‘entry fee’."
Visit the Roy Morgan Customer Satisfaction Awards website. The website monitors the movement in customer satisfaction for a number of businesses over different industries.
Purchase any number of Roy Morgan’s Satisfied and Dissatisfied Customer Profiles. These profiles are an in-depth analysis of customers who have indicated they are either satisfied or dissatisfied with a particular business.
Roy Morgan Research
Roy Morgan Research is Australia’s best known and longest established market research and public opinion survey company.
Roy Morgan Single Source is thorough, accurate, and provides comprehensive, directly applicable information about current and future customers. It is unique in that it directs all the questions to each individual from a base survey sample of around 55,000 interviews in Australia and 15,000 interviews in New Zealand annually - the largest Single Source databases in the world. The questions asked relate to lifestyle and attitudes, media consumption habits (including TV, radio, newspapers, magazines, cinema, catalogues, pay TV and the Internet), brand and product usage, purchase intentions, retail visitations, service provider preferences, financial information and recreation and leisure activities. This lead product is supported by a nationally networked, consultancy-orientated market research capability.