Wednesday, February 8th, 2012 - Mercury IT
Gold Coast based IT firm Mercury IT have just finalised a two year technology transformation of Queensland’s largest regional taxi service.

Mercury IT were initially engaged by Gold Coast Cabs in 2008 to take over their IT support needs, and were soon asked to completely refresh the taxi company’s IT systems as they planned a move into new premises.

The ongoing relationship between Mercury IT and Gold Coast Cabs has since resulted in an IT system that has enabled the taxi company to deliver advanced features of their booking software to customers, such as the ability to order cabs with an iPhone app and receive text messages when their cab is approaching their location.

Gold Coast Cabs CEO Martin O’Riordan and Mercury IT co-founder Luke Halliday initially met in early 2009 to discuss the move and their requirements.

“Gold Coast Cabs decided to move their premises from their original location in Southport to an expanded call centre in Helensvale to enable better customer service, and as such needed a technology solution that would align with their business goals,” Mr Halliday says.

“Our first task required 12 months of planning due to the fact that the move would incorporate a new network, new radio system, new PCs, and new virtual servers all of which would run over the network.

“What’s more, once the system was ready, the entire IT change over would have to be completed within a 30-minute window.

“We had the network built and tested well beforehand and performed extensive testing with the database suppliers MTData and Cabcall to ensure that the systems would operate seamlessly.

“On the day of the change over, all of the servers were migrated and working within 30 minutes and communication with the cars continued without a hitch.”

Final testing and the completion of the mirrored servers will be completed this month. Gold Coast Cabs CEO Mr O'Riordan says Mercury IT have maintained a high level of professionalism throughout the process.

“It was a big task, moving the entire operation over to new technology without disrupting our customers, but Mercury IT made us comfortable through the whole process—they even managed all the other vendors so we could rest assured the solution would come together,” Mr O’Riordan says.

Mr Halliday says the solution they developed for Gold Coast Cabs is indicative of their broader business philosophy.

“In all of our work, we look to provide solutions that enable businesses to maximise their use of technology, reduce overheads on hardware and ensure that there are no single points of failure on a network,” Mr Halliday says.

“A company the size of Gold Coast Cabs with over 350 vehicles that operate 24 hours a day is relying on a technology-driven booking system, and accordingly they need their technology to be available all the time.

“The new system has redundancy built in at every layer and we are now in the process of implementing a second location that will be configured as a mirrored disaster recovery site to meet Gold Coast Cabs’ business continuity objectives.

“This is in case something happens to their building they will be able to continue by switching over to the mirrored site.”

Mercury IT was established in October 2004 when two technical engineers, AJ Williams and Luke Halliday felt the IT service industry had lost its way and companies in the industry were focused on moving product rather than on providing the high quality services that were required by clients.

In 2010 Mercury IT came fifth in the CRN Fast50 IT industry awards for the fastest growing IT service companies in Australia after growing organically on a purely referral basis over six years in business.

For more information on Mercury IT call (07) 5668 2588 or visit www.mercuryit.com.au.

Contact Profile

James Blaxland

P: 0439 860 521
W: www.mercuryit.com.au/

Keywords

Mercury IT, Software, Gold Coast Cabs, Martin O'Riordan, Luke Halliday, technology solutions, CRN Fast50 IT

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