The 2011 Queensland Top 400 Business Awards officially honors NRG Global Solutions as a winner in the Rising Star category.
Held last November 25 at the Sofitel Brisbane, the Gala Awards Dinner drew in 400 of the top businesses, where a select 13 were given special honors. Besting hundreds of companies, NRG Global Solutions’ President Laurence Barlow accepted the Rising Star Award, proving NRG’s mark by leaping to 97th on this year’s list from the previous 382nd.
Barlow proudly recalls the night and how NRG climbed its way to success; “It was an exciting surprise to receive the Queensland Business Review Rising Star Award for the State's top 400 companies. It would not have been possible without a great team both in Australia and the Philippines. I'd particularly like to thank our CEO Michele Bubke and our Asia Pacific Operations Manager, Scott Pollock. Their tireless leadership has ensured consistent growth over the last 3 years.
The Australian business community is developing a better understanding and acceptance of 'Business Process Outsourcing' (BPO). I think the Global Financial Crises has pushed businesses to look for more innovative ways to manage customer service delivery channels, and this is where we come in. The globally compliant Call Centre facilities we have in Australia and the Philippines handle customer service end-to-end, from 'Welcome Calls' to 'Debt Collection' for many of Australia's largest Banks, Telecommunications and Utility companies.
As an indication of the growth in this sector, we opened our offshore facility in the last Quarter of 2008 with five people. In August this year, we moved into a new globally compliant facility that has the capacity to house 450 agents, implements modern security systems, and uses secure data protection measures.
Another contributor to the growth is our multi channel delivery technology. While it is true that most of the customer service work we take on is 'voice based', we are building out our service offerings using online chat support, text reminders, convenient payment gateways via iPhone, and an array of Cloud Computing applications that enhance and expedite the customer service experience.
We are looking forward to next year's business awards. I'm sure you will see us even further up the list."
For more information on NRG Global Solutions, visit http://nrg-gs.com.au/
NRG Global Solutions
NRG Global Solutions is an innovative BPO company that provides integrated customer lifecycle management services through a "blended global delivery model" and occupies either 1st or 2nd position for service delivered across all its clients.
Headquartered in Australia, NRG Global Solutions doesn’t aim to be the largest, but the best contact centre servicing Australian and New Zealand clients. Utilising delivery centres in Australia and Asia we are equipped with state-of-the-art, contact data bases, telephony dialler technology and facilities to accommodate 400 plus seats.
P: +63 2 470 3984