Saturday, March 24th, 2012 - Solentive Software
A global security solutions provider was recently the victim of a hoax suspected to have been carried out by an ex-employee, hoping to discredit the provider and its managing director. The hoax was largely unsuccessful due to factors such as the use of a Gmail account that only served to question the authenticity of the email. However, how the suspect managed to obtain a list of channel partners is now under investigation.

The move towards information management and the increased use of mobile computing by organisations across the globe has seen a new threat emerge in corporate information security. This threat can be highlighted by the recent incident involving a global security vendor.

Although the traditional threat to sensitive and valuable information is still very real, the knowledge and mechanisms available to protect a company from these kinds of threats are abundant. However, what these measures don’t protect against is the breaching or unauthorised use of information that until recently, were not considered to be significant risks.

While most companies have procedures in place to ensure the protection of sensitive information such as intellectual property, most employees require access to information such as partner contact details. So how can organisations protect sensitive information that needs to be generally available for employees to perform their jobs?

The short answer is you can’t, however there are certain actions that a company can take to minimise the risks of a hoax attack.

These actions include having an effective internet presence and communication plan incorporating mediums such as social media. Having a regular social commentary or communication plan will help reduce the perceived validity of an unauthorised communication, as well as allowing for a quick and reliable response to such an attack. If your clients, partners or the general public are used to receiving information from a trusted official source, the impact of a hoax attack will be minimal as most people will realise that the information is not coming from an official source and does not employ the same use of language or tone.

Prevention is better than reaction. Companies will always need to separate with their employees at some point and it may not always be an amicable separation. It is important to minimise the potential impact during the separation process. Even in cases of a forced separation, treating an employee with respect and listening to their concerns can reduce any bad sentiments that may exist. If an employee perceives that they have been treated unfairly, they will most likely reply in kind.

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Solentive Software


Solentive Software specialises in custom software development and systems integration. You'll benefit from our real-world expertise in software built in .Net and Java that is task-matched for affordability and designed to grow with your business.
Kareem Tawansi
P: 02 8217 7500
W: www.solentivesoftware.com.au

Keywords

hoax attack, security solutions provider, hoax email attack, preventing hoax email attack, information management

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